Candela Benefits

The Products, Processes and People to Deliver

Vast, Varied Stock
  • 100 different lines of lamps, ballasts and sockets from over 150 manufacturers
  • 30,000 items stocked
Got a Question? We've Got Answers!
  • Candela Customer Service Representatives know more about light bulbs than anyone in the business, especially with a database of 60 years of information gathered and on hand.
  • Our staff is available 5:00 a.m. - 4:30 p.m. PST (8:00 a.m. - 7:30p.m. EST). Call us at 800-922-9226.
Always a Step Ahead
  • Candela proactively plans for industry changes, anticipating shortages and stocks.
From Our House to Yours - Fast!
  • Quotations in 2 minutes or less
  • Same day shipping for "in stock" items; lead times for non-stock items are provided upon request
  • Next day shipping for products in stock at our major suppliers
  • 80% of the U.S. is covered within 2 days by ground freight
  • Products are picked up at suppliers, eliminating long lead times and waiting for products to be shipped from a supplier to Candela
Ideally Positioned to Deliver

We have 2 stocking warehouses in:

  • Huntington Beach, California
  • Bethlehem, Pennsylvania
Less Errors, More Efficient
  • Shipment error less than 1/2 of 1% of the time
  • Inventory systems are over 99.7% Accurate
Blind Shipping / Order Fulfillment

If we ship directly to your customer, we are invisible - there is no reference to Candela on any paperwork connected with the order.

Direct Shipping

Candela will ship an order directly to a customer's customer on time and without error - without fail.

Order Status

Need an update at any stage in the ordering process? Get the info you need by fax, email, telephone, Live Chat or online:

  • Product identification
  • Quotation, pricing and product availability
  • Order confirmation
  • Shipping confirmations
  • Freight charges
  • Shipping status
Price Perfect

We may award special pricing on products and quantities, (i.e., case or multiple cases), order frequency or consistent low volume ordering for a long period of time.

Seal of Approval
  • Inspection of outgoing product
  • Packing boxes certified and tested by FedEx
Ahead of our Time
  • State-of-the-art phone system
  • Advanced distribution systems for customer service, purchasing, warehousing, sales analysis and accounting
  • EDI support
  • Online quote and order search through eStatus
  • Wireless order picking systems in warehouse
  • Information technology staff